Standard orders will be sent out with available tracking numbers within 2 business days. For customized order, it needs 5 days to prepare.

2.What are the shipping time?

About 8-10 days after order status change into shipped.

3、Do I receive an online tracking number?

We will send the tracking information of the package to the email address and mobile phone number you provide. No signature is required for delivery and the package will be kept until you return from vacation (up to 30 days)

4. Is there any Custom Duty & Import Tax?

For all orders to countries within European Union customs are included, that means that there is no need to pay extra for your package upon arrival.

For orders to countries outside of European Union unfortunately duties and taxes are not included in the price. We ship your items with DHL, but be aware that extra costs (customs and taxes) may be charged in your country. If you wish to learn about potential fees that apply in your country, it is best to contact your local customs office.

For all orders under $800 customs charges and taxes are included in case of the USA. Additional fees may apply for orders over $800.
In addition to the United States has a special tariff policy

5.Do you offer warranty for the items I buy from your website?

Yes we offer one year movement warranty and a six-month warranty for the wood., during the warrantry time,if you have any problem in using our products, please contact us and ask for warranty.

6.Will the watch fit me?

Yes! The size of your watch can be adjusted by removing or adding some links from the strap. We will include toolkit, so you can use to adjust the strap easily.

7.Will my watch look exactly like the pictures?

As all of our watches are made of natural wood, each watch has its own unique pattern and will therefore differ slightly from the pictures.

8.Feedback

If you are experiencing any problems with DODO DEER watch, you can contact our customer service by emailing at vera@dododeer.com, we will respond within 24 hours.